This is a Advanced Electric Refund and Returns Policy
Contact Details:
Email: info@advancedelectric.co.za
Overview
At Advanced Electric, we pride ourselves on offering high-quality products, including electric fence accessories, energizers, fencing monitors, game and security fencing wires and accessories, insulators, security systems, temporary animal fencing, and wall-top fencing solutions. Our refund and returns policy complies with the Consumer Protection Act of South Africa, ensuring that our customers have the right to return goods within specific conditions.
Eligibility for Returns
You may return products within 30 days from the date of purchase, provided the following conditions are met:
- The item is unused, in its original condition, and in the original packaging.
- Products must be in a resaleable condition, including electric fence accessories, energizers, fencing monitors, security systems, insulators, and any other fencing-related products purchased.
Non-Returnable Products
The following products are non-returnable:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary items
- Hazardous materials and flammable liquids or gases
- Custom-made or personalized fencing products
Other non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care products
Partial Refunds
Partial refunds may be considered under the following circumstances:
- Items with obvious signs of use
- Opened products such as CDs, DVDs, or digital media
- Fencing products that are damaged or missing parts (not due to our error)
- Products returned more than 30 days after purchase
Refund Process
Once your returned product has been received and inspected, we will notify you by email whether your refund has been approved or rejected. If your return is approved, the refund will be processed to your original method of payment within a reasonable time frame.
Late or Missing Refunds
If you have not received a refund:
- Check your bank account for updates.
- Contact your credit card provider, as processing times can vary.
- Reach out to your bank to inquire about any additional processing times.
If the issue remains unresolved, please email us at info@advancedelectric.co.za.
Sale Items
Refunds are only applicable to regular-priced items. Sale or promotional products, including special offers on electric fencing products, cannot be refunded.
Exchanges
We only replace defective or damaged items. If your electric fence accessories, energizers, or other fencing equipment is faulty, please email us at info@advancedelectric.co.za, and we will assist you with the exchange process.
Warranty Claims
If your product is covered under warranty, we will assess and process claims according to the manufacturer’s policy and the Consumer Protection Act of South Africa.
Gifts
If the product was purchased as a gift and shipped directly to you, you will receive a gift credit upon return. If the product was shipped to the gift giver, the refund will be issued to them.
Shipping Returns
To return a product, send it to our return address. Customers are responsible for return shipping costs, which are non-refundable. If a refund is approved, the shipping cost will be deducted from the total refund amount.
Shipping times for exchanges may vary based on location. For high-value products like security systems or energizers, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
Products Sold
Advanced Electric specializes in a wide range of products, including:
- Electric fence accessories
- Energizers
- Fencing monitors
- Game and security fencing wires and accessories
- Insulators
- Security systems
- Temporary animal fencing
- Wall-top fencing solutions
Need Help?
If you have any questions or need further assistance with a return or refund, please contact us at info@advancedelectric.co.za.